The E-Billing/Collections Specialist is responsible for managing electronic billing processes, ensuring accurate and timely invoice submission, monitoring outstanding balances, and proactively following up on past-due accounts. This role requires strong attention to detail, excellent communication skills, and the ability to work with clients, internal teams, and third-party billing platforms to resolve billing issues efficiently.
Key Responsibilities
E-Billing & Invoice Management
- Prepare, review, and submit electronic invoices through various e-billing platforms (e.g., Passport, Legal X, Legal Tracker, etc.).
- Ensure invoices meet client-specific formatting, coding, and documentation requirements.
- Add and update client rates, pricing schedules, or fee arrangements within billing systems or company platforms to ensure accurate billing.
- Research and resolve rejected, disputed, or returned invoices promptly.
- Maintain accurate client billing profiles and ensure compliance with billing guidelines.
- Reconcile billing reports, payment records, and financial data.
Collections & Accounts Receivable
- Monitor aging reports and follow up on outstanding invoices.
- Identify overdue accounts and contact clients via phone, email, or portals to secure payment.
- Document all collection activities and maintain organized records.
- Investigate short-pays, chargebacks, and discrepancies.
- Escalate high-risk accounts to management as needed.
Customer Service & Communication
- Serve as the primary point of contact for billing inquiries from clients and internal teams.
- Collaborate with sales, finance, and operations to resolve billing issues.
- Provide status updates on invoice submissions and payment timelines.
- Deliver exceptional customer service and maintain positive client relationships.
Knowledge, Skills, Abilities, and Education
- High school diploma required, associate or bachelor’s degree in business, Accounting, or related field preferred.
- 1–3+ years of experience in e-billing, accounts receivable, or collections (industry-specific experience a plus).
- Proficiency with billing systems, 3E Elite, and Microsoft Excel.
- Strong analytical and problem-solving skills.
- Excellent communication, organization, and time-management abilities.
- Ability to handle confidential information with discretion.
Salary range: $100,000 to $110,000.
The salary range does not guarantee, obligate, nor set expectations of an applicant’s salary in the event of hire. Actual compensation will depend upon a number of factors, including but not limited to, the candidate’s years of experience, qualifications and skill set.
Please send your resume via email to: recruiting@bressler.com.
Equal Opportunity Employer/Disabled/Veteran